Reimagining the Agency–Client Dynamic in the Age of AI

Reimagining the Agency–Client Dynamic

in the Age of AI

AI Blog Title Image

Have you ever attempted to reach out to a customer service hotline but struggled to get past the automated response to speak with an actual person? While you know why you are calling and what you want to accomplish, you cannot seem to cut through the noise and be heard.

We have all been there, and the process is frustrating. In this contemporary era, even as we value the advancements in technology and the ready access to information, individuals yearn for recognition. They desire to be acknowledged, listened to and appreciated.

The role of AI in marketing campaigns

The world has spent decades training and building artificial intelligence to make our lives easier and more automated, but what AI technology delivers in data mastery, it lacks in soul.

With the advancement of artificial intelligence in the marketing and advertising world, one may ask what makes traditional agencies a commodity and not outdated. The answer is simple: Artificial intelligence lacks the empathy, grace and poise that humans bring to marketing – and that will never be able to be reproduced.

AI Blog Title ImageWhile some posts, campaigns and ideas can be automated with the use of artificial intelligence, true brainstorming and collaboration comes from the people at the helm of the agency – the team that creates the magic within the marketing. Artificial intelligence can master and analyze data, but warm-blooded humans bring the creativity and knowledge that makes marketing customized and heartfelt.

Surpassing the traditional basics of a marketing and advertising agency, Canopy & Vine brings a full-service set of skills and expertise to generate ideas, strategies and tactics to keep clients engaged and excited about their marketing. It is the human collaboration that leads to our clients’ success and allows us to deliver the absolute best results.

Exceeding customer expectations

Clients come to Canopy & Vine with requests that fit their operations model, and our team personalizes the campaigns to meet client specifications, not the other way around. It is this customization that makes the brick-and-mortar agency an integral part of business, not one that can be imitated by artificial intelligence.

At Canopy & Vine, we go the extra mile and strive to exceed expectations. Our commitment to exceptional operations and dedication to excellence make us the ideal partner for clients. We are passionate about collaborating and bringing our clients’ ideas to life. Our team has a genuine love for the clients and audiences we serve, allowing us to dig deep into our inventive minds and capture our clients’ unique experiences and spirits for their messaging.

It can be tempting to use AI to boost your marketing, but it comes with hidden costs. Artificial intelligence is a free-for-all for any public information. This data access is available to anyone in the world, allowing others to replicate what you do. Because platforms like ChatGPT source information from millions of places, you may be inadvertently plagiarizing other sources and campaigns that may be new to you but are others’ intellectual property.

Reusing ideas for new audiences can have ethical and legal consequences for your company, even if they seem new. If you and your competitors are using the same AI tools, what differentiates you from them?

The human factor and passion of a real marketer

The passion of a marketer is about more than implementing your ideas to a bare minimum, AI-generated standard. We work together to understand your goals and offer new, exciting options that you may not have considered before. Our team of experts has unmatched knowledge in the industry and market. We are confident in our ability to achieve any goal given to us.

The bottom line? Clients require a creative, collaborative team to understand their needs and create a personalized plan to achieve their goals. AI can’t replicate the empathy of a real marketing team who understand your needs and deliver with precision.

Your target audience deserves the best: a message created with heart and soul, not just aggregated computer automation. Fresh and original is the bread and butter of our business, and Canopy & Vine is eager to make your goals a reality – in imaginative new ways.

Ready to get started? Contact Canopy & Vine today and let us show you what we can do.

The Power of Direct Mail in Modern Marketing

The Power of Direct Mail

in Modern Marketing

C&V Blog Image - Direct Mail

In today’s marketing landscape dominated by digital channels, we recognize that a one-size-fits-all approach centered on digital marketing may not work for all audiences. At Canopy & Vine, our core strategy revolves around finding the channels that speak clearly to your audience. We do this to navigate the diverse landscape of channels and effectively engage with the audience to understand their customer journeys.

One often overlooked marketing avenue that hasn’t received widespread attention is the use of direct mail. You might be wondering, “Isn’t direct mail an outdated strategy? Why would I allocate my marketing budget toward such a seemingly antiquated tactic?”

While direct mail doesn’t work for everyone, it’s worth acknowledging that for certain businesses, especially those within niche markets, direct mail presents a variety of advantages. This approach provides highly detailed targeting options, ensuring that marketing efforts resonate with a specific audience. This makes direct mail an invaluable tool in reaching and connecting with this market segment.


Direct Mail Copy ImageDirect mail targeting offers a unique advantage compared to other advertising mediums. It allows you to precisely target your message based on the age and income of your audience. This means your message reaches a highly focused audience. Digital advertising can generate a lot of leads, but many of them may not be qualified, leading to wasted ad spending.

With direct mail targeting, you have the flexibility to refine your audience even further. You can select specific geographic areas, income brackets, lifestyle demographics, age groups and more to tailor your message to a customized audience that’s more likely to respond positively to your campaign.

Nearly 70% of consumers are more likely to respond to a brand’s message when it is personalized to them using their name, familiar images and preferences. Using the data and insights you have about your audience, you can target marketing based on behaviors like prior purchases, life cycle milestones and more. Including call-to-action statements and incentives can prompt recipients to act and respond to your offer.

Audience-specific communication

Direct mail holds a unique appeal for older generations because of its physical nature. When a piece of mail is delivered to the mailbox, it evokes a feeling of recognition, as older age groups are used to getting their letters through traditional mail.

The tangible experience of holding a postcard or letter in one’s hands is something that cannot be replicated through email. Additionally, recipients can keep direct mail items for future reference, giving them time to consider the information and make decisions.

Direct mail has immediate implications: More than 75% of recipients aged 55+ say that they read direct mail the same day that they bring it into their residence. Even if they don’t take immediate action, they may share the information with friends and family or revisit it later. This physical presence and lasting impact make direct mail an effective way to engage with older generations.

Some seniors lack internet access or may not possess technological skills, which causes overflowing inboxes to bury emails. Additionally, 40% of seniors think direct mail from a brand is more important than getting an email from the same brand.


Marketers acknowledge that direct mail strategies yield the most potent and qualified responses, particularly from a highly specific and engaged audience. In fact, almost 75% of marketers assert that direct mail outperforms all other marketing tactics in terms of response rates, conversions and return on investment (ROI).

Research studies also support the significance of receiving direct mail as a catalyst for action. Following the receipt of direct mail, nearly 60% of respondents aged 55 and older proceeded to visit the brand or service website, while 50% performed an internet search to explore the product or service online. Half of the recipients actively sought out online reviews of the brand to gauge the sentiments of others.

What can Canopy & Vine do for your marketing goals?

Applying these insights from direct mail research, Canopy & Vine adopts an omnichannel strategy for client campaigns, engaging audiences through various methods. We believe that a successful marketing campaign leverages all pertinent and accessible channels to chart the most effective path to success.

If you’re considering including direct mail in your upcoming marketing campaign, we’d be thrilled to connect with you and discuss how Canopy & Vine can enhance your business’s marketing endeavors. Let’s explore the possibilities together!

All statistics and research come from “2023 State of Direct Mail: Consumer Insights” from Lob and Comperemedia.

New Office Announcement



Canopy & Vine Staff

Canopy & Vine is thrilled to announce the official inauguration of our brand-new office situated at 16105 W. 113th St. in Lenexa, Kansas. This marks a pivotal moment in our journey as we expand to accommodate our ever-growing list of local and national clients. Equipped with cutting-edge facilities and a prime location, the new office enables Canopy & Vine to enhance our service delivery and cater more effectively to our diverse clientele.

Canopy & Vine is also proud to announce the launch of our new website, a project that captures the essence of the agency’s collaborative team and mission. The website signifies the evolution of our marketing and advertising firm – affectionately known as “KANSAS CITY’S BEST-KEPT SECRET” – the company that started from humble beginnings and grew into a full-service, customer-focused venture that now employs more than 50 team members.

The freshly launched website combines reliability with a touch of eccentricity, showcasing our team’s fervor as we integrate innovative strategies with time-tested approaches, crafting unparalleled client experiences.

Canopy & Vine stands out with its commitment to authenticity, creative thinking and a handpicked team of SUBJECT MATTER EXPERTS leading the way. This innovative approach breathes new life into traditional marketing concepts, breaking free from conventional norms to uncover distinctive ideas and avenues for client success.

Our new website has been a labor of love that the team worked on for months to get exactly right. “We wanted our website to show the amount of energy, dedication and commitment we devote to our clients, so we took the extra time to craft it in an approachable yet playful way,” said Holly Robertson, President of Canopy & Vine. “We like to say we’re a ‘UNICORN OF AN AGENCY’ – going the extra mile to create memorable experiences for our clients.”

For Holly and the Canopy & Vine team, the new office and website symbolize the growth of the company and its cherished team, and it’s just the beginning.

Big things are ahead for Canopy & Vine. In the words of Holly, “Where will we go next? Wherever the clients want us to go. We’re ready.”